Returns policy
Last updated: March 1, 2026
30-day returns
You can request a return within 30 days after receiving your product.
Conditions
The product must be returned complete, in its original packaging, and without damage caused by abnormal use.
How to start a return
Email support@nex-gen.fr with your order number before shipping anything back.
Refunds
Refunds are issued to the original payment method after the returned product is received and inspected.